Where can I find a product's dimensions?

How can I find out when a product is back in stock?

Thank you for your interest in Shamans Market. We apologize that the offering you are interested in is currently unavailable. The most accurate way to stay up to date on when a sold-out product is available for purchase again is to use the "notify me

Where can I receive Shamanic Counseling?

We feel your struggle. Unfortunately, we do not offer shamanic counseling services, but can recommend the following:. The Foundation for Shamanic Studies Certified Counselors. Last Mask Center. Spirit Passages. We hope this helps with your journey.

Do you have any shipping restrictions?

Unfortunately, we are not permitted to ship wild animal-based products outside of the USA. This includes shells, animal skins, feathers, and other materials.  Also, the export of red sandalwood is not permitted. If your order contained any of these m

Do you know any Self-Led Shamanic Rituals?

Our gift is when our feet touched this earth in the human form.  For earth is the place we have the ability to experience ourselves in many forms.  We can witness our own capacity of unlimitedness, pushing beyond the boundaries of the programmed mind

Where can I find your wholesale application link?

Thank you for your interest in a wholesale account with Shamans Market. Please complete the wholesale application at this link to be considered for a wholesale account. Let us know if you have any questions.

Do you have an email newsletter I can subscribe to?

Thank you for your interest in the Shamans Market email list; we appreciate it. Subscribe to our email newsletter and get 10% off your first order. https://shamansmarket.subscriptions.management/. If you have any questions, do not hesitate to contact

What is Shamanism?

THE ABRIDGED DEFINITION. Shamans are mapmakers working at the energetic level, closest to source (or whatever you want to call it – the universe, God, spirit, etc) to help to dream our world into being. Problems are solved by opening a dialogue with

How do I build, tend and grow my own altar?

Nearly a decade ago, when my love affair with the sacred began (or maybe it’s more accurate to say “we got back together”!), I felt an urgent need to create my first altar.  I did it haltingly, worried I might not be capable.  First, a low blue Chine

What do I do if I have issues with your free shipping?

I have an order over $75 shipping to the continental U.S.; why can't I choose Free Shipping at checkout?. Unfortunately, if you have any items in your cart that require drop-shipping, you may not see Free Shipping as an option at checkout. If your or

Can I become a Shamans Market affiliate?

Interested in the Shamans Market affiliate program?. Use the link below to apply!. Shamans Market - Shopify Collabs. If you have any questions about our affiliate program, do not hesitate to contact us for more information.

Where can I find your frequently asked questions?

Q: Is your site secure? I don’t like to give my credit card information on the web?. A: We understand this concern and take great efforts to protect your personal information. All transactions on ShamansMarket.com are handled through a process called

What are Shamans Market's eco initiatives?

Shamans Market's Eco Initiatives. Reduce. Reuse. Recycle. At Shamans Market, we are always looking for ways to reduce our use of resources and reuse and recycle every step of the way. Through our participation in the MIGreenPower renewable energy pro

What is Shamans Market privacy policy?

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our s

What is Shamans Market return and replacement policy?

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact us at [email protected], or 866-929-2964 or use the return portal, and we will be glad to arrange a return or exchange for you

Do you sell gift cards?

Interested in a Shamans Market Gift Card?. You can find them at the following link. Gift Card | Shamans Market

What should I do if I receive a damaged or broken item in my order?

If you receive a damaged or broken item in your order, please contact us immediately at [email protected]. You have the option to either get a refund or have the item replaced. You can start a return or exchange right here or reach out to our

Can small businesses purchase wholesale at Shamans Market and is tax excluded?

Shamans Market is pleased to support small businesses by offering wholesale pricing. To be considered for a wholesale account, please complete the wholesale application available at the following link:. B2B Application | Shamans Market. Furthermore,

What is the policy for order cancellations at Shamans Market?

Shamans Market understands that sometimes customers may need to cancel their orders. If you place an order and decide you need to cancel it, please contact us immediately. We can cancel the order as long as it has not already been processed for shipp

What is the policy for intellectual property claims concerning products sold at Shamans Market?

At Shamans Market, we strive to comply with all intellectual property laws and take such issues very seriously. If an artist or business contacts us regarding a copyright or ownership issue of a product we sell, we will promptly reach out to the supp

How do I handle receiving an incorrect order?

If you receive an incorrect order, we are here to help. Please contact us with details regarding what you received versus what you ordered. It’s essential to provide your order number and the specifics about the items you received incorrectly. Based

What happens if my package is lost or stolen?

If your package is lost or stolen, please get in touch with us so we can assist you. First, we'll check if the package was sent to the correct address. If the address is accurate, we'll ask you to take a few steps such as checking with neighbors or l

What if I need to change the shipping address for my order?

If you need to change the shipping address for your order, please contact us as soon as possible with the correct details. We will update your shipping address and confirm the changes. You will receive a confirmation email when your package ships wit

Is it possible to ship internationally, and how are currency conversions handled?

Our store does ship internationally, including to locations such as Canada, Europe and Asia. The prices in our store should change automatically to reflect the local currency based on market exchange rates. Our customer service team is available to a

Can I add a missing item to my next order?

Yes, if an item was missing from your order, we can create a replacement order and ship it with your next purchase. Contact our customer service with details of the missing item and the new order you are placing, and we will arrange for the missing i

How long does it take for a refund to show on my account?

Once a refund has been processed, it typically takes about a 1-3 business days to be reflected in your payment method account, depending on your banking or credit card company. We can provide proof of the refund transaction from our end upon request.

How can I cancel an order?

If you wish to cancel an order, please contact us as soon as possible. Provided the order has not been dispatched, we can cancel it and issue a full refund. It's important to act quickly, as we strive to process and ship orders promptly.

What is the return policy and procedure if I want to return an item?

Our return policy allows you to return items for a full product refund under certain conditions. To begin a return, you can click here. If you require a return slip or further assistance, please don’t hesitate to contact customer service, and we will

How does Navidium shipping protection work, and can it be refunded?

Navidium shipping protection is an optional service that ensures your item arrives safely. It can be added to your purchase for an additional fee, but if you did not intentionally choose this service or do not wish to have this protection, you can co

What should I do if I have not received my order?

If you have not received your order, please let us know and provide your order number for reference. We will investigate the status of your order, including tracking information. If our investigation reveals that your order was undelivered or lost in

How frequently is the rope incense inventory refreshed at Shamans Market?

Thank you for your interest in our rope incense products at Shamans Market. We ensure the freshness of our rope incense by selling through our inventory and refreshing it 2-3 times a year. If at any point you are not satisfied with the freshness or q

Does Shamans Market offer educational resources for customers interested in holistic practices?

Shamans Market is more than just an online shop; we also provide resources for our customers interested in holistic practices, meditation, and prayer. If you are new to these areas, we recommend exploring the Blog section of our website. It is a valu

How does Shamans Market handle missing items from orders?

Shamans Market always aims to fulfill orders accurately, but in the event of missing items, we apologize and will send out the missing items as soon as possible. If you've received an incomplete order, please contact customer service, and we will ens

How can I learn about the meanings behind products such as the Shipibo Embroidery Cloth sold at Shamans Market?

For every product like the Shipibo Embroidery Cloth we sell at Shamans Market, there is a wealth of cultural significance and meaning. These products often take weeks to create and are a piece of living art inspired by traditional cultures. To find o

Can I use my Koshi chime outdoors?

The following information is from Koshi. If used outdoors, the Koshi chimes should be protected from rain underneath an overhang. In damp weather, especially in coastal areas, it's best to take them indoors. Like all wooden objects outdoors, and spec

Can I pickup my order?

We offer the option to Pick Up orders placed on our website from our warehouse at:. 1250 Rankin Dr. Ste A Troy, MI  48083. We process orders once a day, first thing in the morning, Monday through Friday.  Orders are usually available the day after yo

Do you have a physical store I can visit?

While we do not have a full retail store, we do have a small display area that features some of our offerings that are available for purchase at our warehouse in Troy, MI. Our warehouse hours are 9 am to 4 pm, Monday through Friday. We hope this help

Do you offer discount codes?

If you scroll to the bottom of our main page at shamansmarket.com, you will find a place to join our inner circle!. Customers who subscribe to our email newsletter get 10% off their first order. We hope this helps.

Can you mail me a catalog?

Unfortunately, we do not have a paper copy of our catalog; we apologize. You can find our offerings on our website at the following link:. shamansmarket.com. We hope this helps.

What is the shelf life of Agua de Florida?

We have personally used bottles that were a couple of years old without any issues. Alcohol should act as a preservative and extend life far beyond a normal perfume. If you open it and it smells different than you expect, you may want to avoid using

What does "Delivered to Parcel Locker" mean?

USPS uses parcel lockers to hold deliveries when a package does not fit in the recipient's mailbox or they do not have access to the delivery location. USPS will share a code or physical key with you to retrieve your package. You can learn more about

When does incense, smudge sticks, Palo Santo sticks or resin incense expire?

Regarding the shelf life of your stick incense, Palo Santo sticks, smudge sticks, or resin incense, there's no specific "sell-by date" or expiration for these natural products. When stored properly in a cool, dry place, away from constant direct sunl

Can I add a gift note after placing my order?

We understand how important adding a personal touch can be and are happy to accommodate when possible. If you contact us before 6:00 a.m. Eastern Time the following day, we can typically add the gift note for you. Just send us a message, and we will