We offer the option to Pick Up orders placed on our website from our warehouse at:. 1250 Rankin Dr. Ste A Troy, MI 48083. We process orders once a day, first thing in the morning, Monday through Friday. Orders are usually available the day after yo
We apologize for any inconvenience regarding discount codes. Unfortunately, we are unable to apply discount codes retroactively once an order has been placed. However, you do not need to cancel your order and start over. Our team will do their best t
We understand how important adding a personal touch can be and are happy to accommodate when possible. If you contact us before 6:00 a.m. Eastern Time the following day, we can typically add the gift note for you. Just send us a message, and we will
USPS uses parcel lockers to hold deliveries when a package does not fit in the recipient's mailbox or they do not have access to the delivery location. USPS will share a code or physical key with you to retrieve your package. You can learn more about
Shamans Market always aims to fulfill orders accurately, but in the event of missing items, we apologize and will send out the missing items as soon as possible. If you've received an incomplete order, please contact customer service, and we will ens
If you have not received your order, please let us know and provide your order number for reference. We will investigate the status of your order, including tracking information. If our investigation reveals that your order was undelivered or lost in
Navidium shipping protection is an optional service that ensures your item arrives safely. It can be added to your purchase for an additional fee, but if you did not intentionally choose this service or do not wish to have this protection, you can co
Our return policy allows you to return items for a full product refund under certain conditions. To begin a return, you can click here. If you require a return slip or further assistance, please don’t hesitate to contact customer service, and we will
If you wish to cancel an order, please contact us as soon as possible. Provided the order has not been dispatched, we can cancel it and issue a full refund. It's important to act quickly, as we strive to process and ship orders promptly.
Once a refund has been processed, it typically takes about a 1-3 business days to be reflected in your payment method account, depending on your banking or credit card company. We can provide proof of the refund transaction from our end upon request.
Yes, if an item was missing from your order, we can create a replacement order and ship it with your next purchase. Contact our customer service with details of the missing item and the new order you are placing, and we will arrange for the missing i
Our store does ship internationally, including to locations such as Canada, Europe and Asia. The prices in our store should change automatically to reflect the local currency based on market exchange rates. Our customer service team is available to a
If you need to change the shipping address for your order, please contact us as soon as possible with the correct details. We will update your shipping address and confirm the changes. You will receive a confirmation email when your package ships wit
If your package is lost or stolen, please get in touch with us so we can assist you. First, we'll check if the package was sent to the correct address. If the address is accurate, we'll ask you to take a few steps such as checking with neighbors or l
If you receive an incorrect order, we are here to help. Please contact us with details regarding what you received versus what you ordered. It’s essential to provide your order number and the specifics about the items you received incorrectly. Based
Shamans Market understands that sometimes customers may need to cancel their orders. If you place an order and decide you need to cancel it, please contact us immediately. We can cancel the order as long as it has not already been processed for shipp
Shamans Market is pleased to support small businesses by offering wholesale pricing. To be considered for a wholesale account, please complete the wholesale application available at the following link:. B2B Application | Shamans Market. Furthermore,
If you receive a damaged or broken item in your order, please contact us immediately at [email protected]. You have the option to either get a refund or have the item replaced. You can start a return or exchange right here or reach out to our
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact us at [email protected], or 866-929-2964 or use the return portal, and we will be glad to arrange a return or exchange for you
I have an order over $75 shipping to the continental U.S.; why can't I choose Free Shipping at checkout?. Unfortunately, if you have any items in your cart that require drop-shipping, you may not see Free Shipping as an option at checkout. If your or
Unfortunately, we are not permitted to ship wild animal-based products outside of the USA. This includes shells, animal skins, feathers, and other materials. Also, the export of red sandalwood is not permitted. If your order contained any of these m