What happens if my package is lost or stolen?Updated a year ago
If your package is lost or stolen, please get in touch with us so we can assist you. First, we'll check if the package was sent to the correct address. If the address is accurate, we'll ask you to take a few steps such as checking with neighbors or looking around your home for misplaced packages. If the package still remains missing, we will offer to send a replacement order or provide a refund, depending on your preference. We are committed to offering support and ensuring that you ultimately receive your order or get reimbursed accordingly.
