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<p>If you receive an incorrect order, we are here to help. Please contact us with details regarding what you received versus what you ordered. It&#x2019;s essential to provide your order number and the specifics about the items you received incorrectly. Based on this information, we can send you an invoice for new items or make the appropriate adjustments to your order. Our customer service team is prepared to assist you in resolving this issue. You can also start the process <a href="https://www.shamansmarket.com/pages/returns-replacement-policy" rel="noopener noreferrer" target="_blank">here</a>.</p>

If you receive an incorrect order, we are here to help. Please contact us with details regarding what you received versus what you ordered. It’s essential to provide your order number and the specifics about the items you received incorrectly. Based

How do I handle receiving an incorrect order?

How We Measure Our Ponchos

Who are the Shipibo?

What is a Mestana cloth?

Clothing Information

Does wearing multiple bracelets make them less effective?

Jewelry Information

Resin Incense: What Is It & How To Burn it

WHEN SAGE ISN’T ENOUGH: SAGE ALTERNATIVES

What can you tell me about White Sage?

How do I Spot and Use Authentic Palo Santo?

What do I use Agua De Florida for?

Is there a more sustainable way to use Palo Santo?

What is Breu Claro?

Sacred Offering Information

How to Choose a Shamanic Drum

What are the benefits of drumming?

How do I Harness the Healing Power and Benefits of Sound Baths?

What are Whistling Vessels?

Who is Sean Wei Mah?

Sound Healinig

Amethyst: Meaning, Properties and Powers

What is Sacred Geometry?

What is a Despacho kit?

How do I use Lapiz Lazuli?

What makes Tibetan Incense Special?

Ritual Items

WHAT ARE FLOWER ESSENCES?

How can I heal with Nakshatra essences?

What is Cacao used for?

Do you offer alcohol-free versions or your Ceremonial Essences?

Apothecary

How can I use Tarot Cards?

Books, Music and More

Where can I find a product's dimensions?

How can I find out when a product is back in stock?

Where can I receive Shamanic Counseling?

Do you have any shipping restrictions?

Do you know any Self-Led Shamanic Rituals?

Where can I find your wholesale application link?

Do you have an email newsletter I can subscribe to?

What is Shamanism?

How do I build, tend and grow my own altar?

What do I do if I have issues with your free shipping?

Can I become a Shamans Market affiliate?

Where can I find your frequently asked questions?

What are Shamans Market's eco initiatives?

What is Shamans Market privacy policy?

What is Shamans Market return and replacement policy?

Do you sell gift cards?

What should I do if I receive a damaged or broken item in my order?

Can small businesses purchase wholesale at Shamans Market and is tax excluded?

What is the policy for order cancellations at Shamans Market?

What is the policy for intellectual property claims concerning products sold at Shamans Market?

What happens if my package is lost or stolen?

What if I need to change the shipping address for my order?

Is it possible to ship internationally, and how are currency conversions handled?

Can I add a missing item to my next order?

How long does it take for a refund to show on my account?

How can I cancel an order?

What is the return policy and procedure if I want to return an item?

How does Navidium shipping protection work, and can it be refunded?

What should I do if I have not received my order?

How frequently is the rope incense inventory refreshed at Shamans Market?

Does Shamans Market offer educational resources for customers interested in holistic practices?

How does Shamans Market handle missing items from orders?

How can I learn about the meanings behind products such as the Shipibo Embroidery Cloth sold at Shamans Market?

How do I handle receiving an incorrect order?Updated 6 months ago